Field Return Specialist

Sites Allemagne

INEOS Automotive – Grenadier – Built On Purpose

It’s a big task to launch a best-in-class 4x4 for those who depend on a vehicle as a working tool, and it’s our responsibility to do the best job possible. We’re building the Grenadier from the ground up, component by component. No corners cut and no easy options.

To make this vision a reality, we’ve assembled a team of world-class experts who are willing to roll up their sleeves and get stuck in. We need more doers that think big. More thinkers that dive in and do. More people that make things happen. We’re a diverse workforce of tenacious, straight-talking experts with engineering at our core. We’re growing our world-class team and looking for spirited innovators and disruptors - those who thrive on a gritty challenge and will work through adversity in the pursuit of success. We’re doing things differently.

If this sounds like you, let’s talk.


OVERVIEW:

The Field Return Specialist will manage the analysis of the field claimed parts in order to improve the quality of the supplier parts and define its responsibility to apply the recovery in collaboration with the accounting departments.


RESPONSIBILITIES:

  • Manage the analysis of the field claimed parts: define, implement and maintain the method how the parts come back from the service stations to Ineos field return center
  • Define criterias which parts need to be analysed and train the service stations in collaboration with After Sales
  • Define, implement, monitor and maintain a risk assessment method and process considering important criteria (e.g. product safety, customer satisfaction) with business partners for a preventive risk management.
  • Plan the equipment, areas and HC for the analysis center based on failure rates of the parts, piece price is also to be taken into consideration
  • Monitor the effectiveness of analyses via quality indicators (8D, ppm...) and ensure the implementation of corrective actions.
  • Deliver the analysis result (root cause) as basis for supplier charge backs to Supplier Quality and Procurement
  • Define, maintain and further develop a Supplier Charge Back System with business partners
  • Track and follow the supplier recovery in collaboration with the accounting department.
  • Initiate a failure elimination process based on the root cause of the failed part
  • Improve parts quality in collaboration with Supplier Quality and Engineering

DESIRED EXPERIENCE:

  • Technical degree in engineering or similar studies, or vocational education with further expertise (e.g. Engineer)
  • 2-5 years of professional experience in the field of quality and supplier quality
  • More than 2 years experiences in Engineering and analysis in automotive industry
  • Significant experience of failure elimination methods
  • Ability to look out of the box
  • High team skills
  • High empathy and very good communication skill, motivation skill and enthusiastic capacity – ability to adapt to diverse people and situations
  • High organizational skills and result orientation
  • Assertiveness, diplomacy and moderation skills
  • Good analytical thinking
  • Pragmatism
  • Very good English skills
  • Good MS-Office

If this sounds like you, let’s talk. Apply via Workable