AVOIDING LENGTHY DOWNTIME
We know that the Grenadier will be an important working vehicle. That’s why we’re dedicated to maximising the time yours spends off road, not off-the-road. That means providing you with easy access to maintenance support, as part of a structured, robust service offering.
That could be via workshop professionals, by giving you access to online guides, manuals and support, or even by sending experts out to you in the field.
Our aftersales team has already been hard at work. They’ve worked closely with our engineers to consider repairs throughout the Grenadier’s testing and development programme. This means that easy access to key components has been baked into the vehicle’s design. All to minimise lengthy repairs.
It’s our aim that most of our customers are never more than 50 km from an accredited workshop, for hassle-free servicing and repairs. Thanks to our retail partner network and support from BMW.
We know that customers depending on their Grenadier can’t afford costly downtime. So we are aiming for 24-hr parts delivery in major markets, thanks to a central, European logistics centre, regional hubs and logistics partners.
off grid support
We want to support our customers off the beaten track. So you will have access to workshops even where Grenadier isn’t sold. Alternatively, if you want or need to work on your own vehicles, you will have access to remote technical support from INEOS HQ. That could be by text, telephone, email, or in the shape of online manuals. If it’s a real emergency, our ‘Flying Spanners’ technicians will even fly to remote locations to keep your downtime to a minimum.
I’M NOT IN SOUTH AFRICA. WHERE IS MY NEAREST SERVICING OUTLET?
Servicing will be provided by our retail partners or in some markets, from BMW servicing locations.